Crea Job Alert
IT Service Delivery Manager (m/f/d)
Panoramica
For our location in Bolzano we are looking for a IT Service Delivery Manager (m/f/d)
YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
YOUR QUALIFICATIONS & SKILLS
- Bachelor‘s Degree in computer science, relevant certifications are a plus
- Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment
- In-depth knowledge of service management best practices
- Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions
- Ability to manage multiple priorities effectively
- Strong leadership, team management and communication skills
- Solution-oriented approach and precision
- Excellent knowledge of English, German, and Italian
OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Attractive bonus system and performance-related pay
- Additional company benefits
We are looking forward to your application
Informazioni di contatto
Personal Abteilung