Crea Job Alert
Customer Quality Manager (m/f/d)
Panoramica
For our location in Bolzano we are looking for a Customer Quality Manager (m/f/d)
YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
YOUR QUALIFICATIONS & SKILLS
- Extensive experience in a process driven continuous improvement environment
- Proven track record working with customers and aligning different internal stakeholders
- Previous people leadership and development experience
- Demonstrated communication, de-escalation and facilitator Skills
- High analytical skills, structured work ethic and customers first attitude
- Very strong prioritization and organizational skills as well as managing multiple projects in parallel
- Fluent in English, Italian and German are a plus
OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Attractive bonus system and performance-related pay
- Additional company benefits
We are looking forward to your application!
Informazioni di contatto
Ramona Maier