IT Service Desk Specialist (m/f/d)

For our location in Bolzano we are looking for a IT Service Desk Specialist (m/f/d)

YOUR RESPONSIBILITIES

• Acting as the primary point of contact for technical enquiries from employees and customers
• Managing and processing service requests using our service management tool, via eMail or in person
• Providing effective assistance and high-quality technical support, by guiding employees and customers step-by-step through the problem resolution process
• Providing professional information about IT products and services to customers to ensure a satisfactory service
• Collaborating actively with the IT Team and suppliers to improve the ongoing development of products and services
• Giving priority to customer satisfaction in all communications and, when needed, redirecting unresolved issues to next-level (1st Level IT Support)

YOUR QUALIFICATIONS & SKILLS

• Bachelor‘s Degree in computer science or IT High School diploma, relevant certifications are a plus
• Previous professional experience in a similar position
• Profound knowledge of Windows and/or Mac operating systems, network protocols and troubleshooting tools
• Passion and interest in working in the IT sector
• Customer and service-oriented mindset
• Ability to work independently and in a structured manner
• Solution-oriented approach and accuracy
• Good knowledge of English, German and Italian

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits