alpitronic

IT Service Desk Specialist (m/f/d)

  • alpitronic
  • Bolzano
  • Full-time
  • 10.04.2024
  • Dettagli
  • Azienda

For our office in Bolzano we are looking for a IT Service Desk Specialist (m/f/d) 

YOUR RESPONSIBILITIES

  • Acting as the primary point of contact for technical enquiries from employees and customers
  • Managing and processing service requests using our service management tool, via eMail or in person
  • Providing effective assistance and high-quality technical support, by guiding employees and customers step-by-step through the problem resolution process
  • Providing professional information about IT products and services to customers to ensure a satisfactory service
  • Collaborating actively with the IT Team and suppliers to improve the ongoing development of products and services
  • Giving priority to customer satisfaction in all communications and, when needed, redirecting unresolved issues to next-level (1st Level IT Support)

YOUR QUALIFICATIONS & SKILLS

  • Bachelor‘s Degree in computer science or IT High School diploma, relevant certifications are a plus
  • Previous professional experience in a similar position
  • Profound knowledge of Windows and/or Mac operating systems, network protocols and troubleshooting tools
  • Passion and interest in working in the IT sector
  • Customer and service-oriented mindset
  • Ability to work independently and in a structured manner
  • Solution-oriented approach and accuracy
  • Good knowledge of English, German and Italian

OUR COMMITMENT

  • Innovative work environment in a young, dynamic team
  • High-tech projects in the future-proof sector of e-mobility
  • Opportunities for advancement in a growing company
  • A wide range of further training opportunities
  • Attractive bonus system and performance-related pay
  • Additional company benefits
We look forward to your application!
Contatto
Ufficio personale
Indirizzo
Bolzano