alpitronic

IT Service Delivery Manager (m/f/d)

  • alpitronic
  • Bolzano
  • Full-time
  • 08.03.2024
  • Dettagli
  • Azienda

For our office in Bolzano we are looking for a IT Service Delivery Manager (m/f/d)

YOUR RESPONSIBILITIES

  • Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
  • Providing regular updates on service delivery and responding to client inquiries and concerns
  • Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
  • Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
  • Tracking and monitoring services performance, by defining and implementing key performance indicators
  • Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
  • Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
  • Building and maintaining high-performing teams, providing guidance and coaching

YOUR QUALIFICATIONS & SKILLS

  • Bachelor‘s Degree in computer science, relevant certifications are a plus
  • Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment
  • In-depth knowledge of service management best practices
  • Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions
  • Ability to manage multiple priorities effectively
  • Strong leadership, team management and communication skills
  • Solution-oriented approach and precision
  • Excellent knowledge of English, German, and Italian

OUR COMMITMENT

  • Innovative work environment in a young, dynamic team
  • High-tech projects in the future-proof sector of e-mobility
  • Opportunities for advancement in a growing company
  • A wide range of further training opportunities
  • Attractive bonus system and performance-related pay
  • Additional company benefits
Contatto
Ufficio personale
Indirizzo
Bolzano