IT Service Delivery Manager (m/f/d)

For our office in Bolzano we are looking for a IT Service Delivery Manager (m/f/d)

YOUR RESPONSIBILITIES

• Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
• Providing regular updates on service delivery and responding to client inquiries and concerns
• Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
• Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
• Tracking and monitoring services performance, by defining and implementing key performance indicators
• Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
• Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
• Building and maintaining high-performing teams, providing guidance and coaching

YOUR QUALIFICATIONS & SKILLS

• Bachelor‘s Degree in computer science, relevant certifications are a plus
• Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment
• In-depth knowledge of service management best practices
• Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions
• Ability to manage multiple priorities effectively
• Strong leadership, team management and communication skills
• Solution-oriented approach and precision
• Excellent knowledge of English, German, and Italian

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits